Refund Policy
Last updated: July 30, 2026
The Jackpot Guide, LLC (“The Jackpot Guide,” “we,” “our,” or “us”) offers a single Producer Membership rather than a free trial. Because the value of the membership is delivered immediately — you can publish and promote a live event the moment you subscribe — we do not offer a trial period. Instead, we offer the good-faith refund described below so you can join with confidence. This Refund Policy supplements our Subscription Terms and Terms of Service.
1. The refund we offer
If you subscribe to a Producer Membership and have not used the membership, you may request a full refund of your most recent membership charge within 30 days of that charge. Approved refunds are issued to the original payment method through Stripe.
2. What “used the membership” means
To keep this offer fair to everyone and to prevent abuse, the membership is considered “used” if, after subscribing, you have done any of the following:
- Published, or edited and re-published, a jackpot or event listing;
- Used the Flyer Tool or Flyer Builder to generate or export a flyer;
- Sent a push notification or triggered an email alert to followers or event-goers;
- Purchased a Featured placement; or
- Otherwise received the promotional benefit of a live, publicly visible listing.
Simply signing in, setting up your profile, or previewing the tools does not count as using the membership.
3. After the 30 days, or after you’ve used it
Except where required by applicable law, membership payments are otherwise non-refundable and are not prorated for unused time, partial billing periods, account inactivity, or cancellation after a charge has been processed. You can cancel anytime to stop future renewals; cancelling stops the next charge and you keep access through the end of the period you already paid for.
4. Featured placements
A Featured placement is a one-time purchase for a specific event. Once a Featured placement has gone live for your event, it is non-refundable except where required by applicable law, because the promotional benefit has been delivered.
5. How to request a refund
Email info@thejackpotguide.com from the email on your account, with the name of your producer account and the approximate date you subscribed. We aim to respond within a few business days. Approval of any refund is subject to this policy and applicable law.
6. Your legal rights
Nothing in this Refund Policy limits any non-waivable right or remedy available to you under applicable consumer-protection law. If the law of your jurisdiction provides greater refund rights, those requirements control.
7. Contact
The Jackpot Guide, LLC
Website: thejackpotguide.com
Email: info@thejackpotguide.com